Facebook-f Instagram Linkedin-in
Login / Signup
Login / Signup

Cancellation Policy

LANCMALL (SMC-PRIVATE) LIMITED provides digital, non-physical services. This policy outlines the delivery process for these services.

GIMC Order Cancellation Policy

This policy explains the conditions under which orders placed on the GIMC platform, operated by LANCMALL (SMC-PRIVATE) LIMITED, can be cancelled.

1. Customer-Initiated Cancellations

  • Before Processing: An order can only be cancelled if the request is made before the processing of the digital service has begun. Once you receive an on-screen or email confirmation that your payment is being processed, the order enters a non-cancellable state.
  • Digital Orders are Final: Due to the immediate and irrevocable nature of digital top-ups and credits, orders cannot be cancelled once they have been delivered or once the top-up process has been initiated with our third-party provider. This is because the service is fulfilled instantly and cannot be "returned."

2. Platform-Initiated Cancellations

GIMC reserves the right to cancel any order at our discretion, including in the following situations:
  • Suspected fraudulent activity.
  • Inaccuracies in product or pricing information.
  • Technical or system errors.
  • Failure to receive payment authorization from your financial institution.
In the event we cancel a paid order, a full refund will be processed according to our Refund Policy.

3. Service Delays

If your order is experiencing a significant delay (beyond the estimated delivery time), please contact our support team. We will investigate the status with our providers. A delay does not automatically result in a cancellation; the order may still be in a pending state for fulfillment.
Contact Us: For cancellation inquiries, please contact us at account@gimc.pk immediately after placing the order.