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Shipping Policy

LANCMALL (SMC-PRIVATE) LIMITED provides digital, non-physical services. This policy outlines the delivery process for these services.

1. Nature of Our Services

All services provided by GIMC, including mobile top-ups, prepaid balance, and digital credits, are delivered electronically. There is no physical shipping involved unless a separate, specific physical product is offered and sold on our platform.

2. Delivery Timelines

  • Instant Delivery: The vast majority of our digital services are delivered instantly upon successful payment confirmation.
  • Potential Delays: In rare cases, due to network issues or partner API delays, delivery may take up to 24 hours.
  • You will receive an electronic notification (on-screen and/or via email) confirming the successful delivery of your service.

3. Failure Handling

If your digital top-up or service is not delivered within the 24-hour window, please refer to our Refund Policy for instructions on how to report a failed transaction and request a refund.
Contact Us: For any delivery-related issues, please contact us at account@gimc.pk.